Frequently Asked Questions
Find fast answers to your questions about our products, ingredients, shipping, and returns here.
When will my order ship? +
Orders placed Monday through Friday before 2 p.m. will typically ship the same business day via DHL Express. After your order ships, you will automatically receive tracking information via email.
Do you offer international shipping? +
Yes, we deliver to Germany, Austria, Switzerland and the entire European Union. Exact delivery times and shipping costs are calculated at checkout.
What sets Exxatloon apart from conventional brands? +
We rely on 100% pharmaceutical raw material purity, completely avoid proprietary blends, and have every batch independently tested in certified laboratories.
Are the products suitable for competitive athletes? +
Yes. All formulas are checked for banned substances and meet the highest quality and safety standards for elite and competitive sports.
What is your return policy? +
Unopened and original sealed products can be returned to us free of charge within 30 days of receipt.
What payment methods are accepted? +
We accept all common payment methods such as PayPal, Klarna invoice purchase, Sofortüberweisung, credit card (Visa, Mastercard, AMEX) as well as Apple Pay and Google Pay.